Privacy Policy

Data Controller Information

VortexMint d.o.o. (Registration Number: 5974236591, VAT Number: SI59821347) is the data controller responsible for processing your personal data. We are located at Vojkova cesta 122, 4025 Kranj, Upper Carniola, Slovenia.

Data We Collect

We collect various types of personal data to provide you with our email marketing platform comparison and consultation services. The data collection includes:

• Contact Information: Name, email address, phone number, company name, and business address when you contact us or request our services
• Communication Data: Records of your communications with us, including emails, phone calls, and messages through our contact forms
• Technical Data: IP address, browser type and version, device information, operating system, and referring website URLs
• Usage Data: Information about how you navigate and interact with our website, pages visited, and time spent on our site
• Business Information: Details about your business needs, current email marketing challenges, and requirements shared during consultations

How We Use Your Information

We process your personal data based on legitimate business interests and your consent. How we use your data includes:

• Providing email marketing platform analysis and consultation services
• Responding to your enquiries and maintaining communication about our services
• Preparing customised reports and recommendations based on your business requirements
• Improving our website functionality and user experience
• Conducting market research to enhance our service offerings
• Complying with legal obligations and protecting our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• With trusted service providers who assist us in operating our website and conducting our business
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of VortexMint, our clients, or others
• In connection with a business transfer, merger, or acquisition (with appropriate safeguards)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Generally, we keep contact and communication data for up to 7 years after our last interaction, unless a longer retention period is required by law. Website analytics data is typically retained for 26 months. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server environments, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we are based in Slovenia (EU), your data is processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Third-Party Services

Our website may use third-party services such as Google Analytics, Google Ads, and Google Fonts. These services have their own privacy policies governing the collection and use of data. We encourage you to review these policies. We implement Google Consent Mode v2 to respect your cookie preferences when using Google services.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec) or your local data protection authority.